The purpose of these general terms and conditions of sale is to define the terms of distance selling between CHEVIGNON and any non-commercial natural person of legal age (hereinafter "the Customer") making a purchase on the Site, for the territory of metropolitan France. CHEVIGNON reserves the right to carry out any checks concerning the age of Customers and to delete any order that does not meet the conditions set out in these general terms and conditions of sale, without this engaging the liability of CHEVIGNON.

These general conditions of sale are written in French.

They specify in particular the different stages necessary for the Customer to place the order, the payment and delivery methods, and the monitoring of the Customer's order.

Any order for Product(s) offered on the Site implies the Customer's acceptance of these general terms and conditions of sale. The Customer declares that they have read these general terms and conditions of sale before confirming the order. Confirmation of the order therefore constitutes acceptance without restriction or reservation of these general terms and conditions of sale and implies a declaration by the Customer that they have read and accepted them before making their purchase.

These general terms and conditions of sale constitute all contractual provisions concluded between CHEVIGNON and the Customer, to the exclusion of any other clause or document exchanged between the parties, unless expressly agreed by CHEVIGNON.
The photos of the Products on sale on the site https://www.chevignon.fr have no contractual value.
In accordance with Articles L. 111-1 and L. 111-4 of the Consumer Code, the essential characteristics and prices of Products sold electronically are available on the Site.

CHEVIGNON also communicates to the Customer information relating to its identity, postal, telephone and electronic contact details and its activities, as well as information relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and methods of implementing the guarantees and other contractual conditions, in accordance with Articles R. 111-1 and R. 111-2 of the Consumer Code.
The Customer receives the information provided for in Articles L. 221-5 and L. 221-11 of the Consumer Code, prior to and after the conclusion of the sale and in particular by means of these General Conditions of Sale.

2.1 PRESENTATION OF PRODUCTS

The products offered for sale by CHEVIGNON (hereinafter "the Products") are those appearing on the Site on the day of its consultation by the Customer and within the limit of available stocks. The Products are presented by means of an information sheet (Product name, description, composition, care instructions, country of manufacture, photo and price) prepared with the maximum accuracy and precision in order to allow a description as faithful and complete as possible. However, given the digital presentation method of the Products on the Internet, it is possible that the Customer's perception of the photographic representation of the Products does not correspond exactly to the Product itself.

2.2 COMPOSITION AND ADVICE FOR USE OF THE PRODUCTS

Information relating to the composition and/or advice on use of the Products is available on the sheet for each Product. CHEVIGNON undertakes to deliver Products that meet the requirements in force relating to the safety and health of people in accordance with European provisions, and in particular the legislation on chemical substances with regulated content. The Customer is solely responsible for the choice of Products, their storage and their use.

Any order implies acceptance of the prices and description of the Products available for sale. CHEVIGNON undertakes to honor orders received on the Site only within the limit of available stocks of the Products. In the event of unavailability of one or more Product(s) ordered, CHEVIGNON undertakes to inform the Customer by e-mail within 5 working days . The Customer's order for an unavailable product will then be automatically canceled. In the event of unavailability of the Product, CHEVIGNON will reimburse all payments received from the Customer for the Order without undue delay and in any event, no later than 14 (fourteen) days from the day on which CHEVIGNON informed the Customer by e-mail. CHEVIGNON reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order or who presents any form of risk. CHEVIGNON does not intend to sell Products to professionals, but only to consumers or non-professionals, for their personal needs. CHEVIGNON therefore reserves the right to refuse purchases of the same Product in large quantities and comprising more than five (5) identical items.

4.1 PLACING THE ORDER

The Customer completes his order by completing the following seven steps:
Step 1: the Customer logs into their Customer account or creates one; (It is however specified that this step can be carried out after the creation of their basket, the Customer not being obliged to create an account to place an order with CHEVIGNON)

Step 2: The Customer adds the chosen Products to their basket. Access to the basket is possible at any time to modify or validate it for 15 minutes;

Step 3: The Customer checks the details of his basket, applies a promotional code if he has one, if applicable. Finally, he validates his shopping basket.

Step 4: The Client is invited to identify himself if he has not already done so,

Step 5: The Customer enters his/her full contact details or verifies and updates them if he/she is logged into his/her account;

Step 6: when validating the summary of his order, the Customer expressly accepts the general conditions of sale in force on the Site;

Step 7: The Customer chooses their payment method and is then redirected to the secure payment site where they enter their bank details. The Customer's final acceptance is confirmed by the validation of their bank details (bank card number, expiration date and cryptogram). This banking information is known only to the payment service provider selected by CHEVIGNON.

• At the end of these steps, the Customer arrives on a page indicating that his order is validated

4.2 ORDER CONFIRMATION

After validation of the order, the Customer receives an order confirmation email sent by CHEVIGNON, by which CHEVIGNON confirms the formation of the sales contract between the Parties.
The availability of the products is checked after the order has been accepted for payment and is confirmed by sending the shipping email by Chevignon.

4.3 ARCHIVING THE ORDER

Order details are archived in accordance with Article L 213-1 of the Consumer Code, for a period of ten years on a secure server. However, no credit card number is stored.

The Customer accepts that the order confirmation is considered as proof of the contractual relations between the Parties.

4.4 MODIFICATION OR CANCELLATION OF THE ORDER

As long as the order is not finalized by the validation of the payment by the Customer, the latter can make changes and develop his basket. He can thus modify a quantity; delete an item or simply continue his purchases. To do this, he simply has to click on the "Basket" section and make the desired changes.

However, once the payment has been validated, the transaction is recorded and no recourse or online modification on the Site is possible. The Customer must comply with Article 7 below.

4.5 RESERVATION OF AN ITEM

E-reservation is available in our stores in France.
A Chevignon store may, however, temporarily suspend this service (particularly during sales periods), in which case it will not be possible to select this store when making your online reservation.

How to book in just a few clicks?

1. Select your favorite items on the Chevignon website and add them to your cart.
2. In your shopping cart, click on “Reserve in store”, then choose the Chevignon store where you wish to collect your order.
3. Then go to the store to collect and pay for the selected items. Don't forget your confirmation email.

After completing your e-reservation on our site, you will receive a confirmation email.
If you do not collect your order within 48 hours, your reservation will expire.

5.1 PAYMENT TERMS

Payment is made online, at the Customer's choice:
- by credit card at the time the Customer places the order. The following cards are accepted: Carte Bleue, Visa, Mastercard, AMEX, issued in France, which must include the 3D Secure verification system. In the event of problems encountered with 3D Secure, the Customer must contact their bank
- by Paypal, the general conditions of use of Paypal apply. This solution protects the information that Customers communicate to CHEVIGNON and guarantees the compliance and security of each transaction.
- In 3 or 4 installments without charge offered by the ALMA partner. In this case, the general conditions of service of ALMA apply. The Customer will be redirected to the Site of the financial partner and invited to complete certain information fields. The Customer will validate his payment on the Cofidis interface which guarantees the conformity and security of transactions. The commitment to pay given by means of a payment card is irrevocable. By communicating the information relating to his bank card, the Customer authorizes CHEVIGNON to debit his bank card for the amount corresponding to the Price Including All Taxes. The bank account corresponding to the bank card used for payment will be debited no later than 3 (three) clear days from the placing of the order by the Customer. The encrypted bank details automatically disappear after full payment.

CHEVIGNON reserves the right to cancel an order that presents, during verification of bank details by the payment service provider, a risk of fraudulent use of a bank card, or in the event of refusal of payment authorization by banking organizations. In addition, CHEVIGNON reserves the right to refuse an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. CHEVIGNON reserves the right to verify the personal data provided by the Customer and to apply the measures deemed necessary (request for supporting documents or cancellation of the order) in order to avoid any fraudulent use of bank card numbers.

What is 3D Secure?
As part of the fight against fraud, CHEVIGNON is implementing 3D Secure payment on all its transactions. 3D Secure is an authentication payment system that strengthens security during the Customer's online purchases. At the time of payment, the Customer's bank verifies the identity of the cardholder before validating the transaction. This service is offered free of charge to the Customer by their bank for payments by the latter by Carte Bleue, Visa and Mastercard.

The authentication procedure for a payment by bank card:
Step 1: The Customer must validate their basket and enter their bank details.
Step 2: The Customer's bank verifies the identity of the user/cardholder. After validating their bank details, the Customer is transferred to their bank's website. In the 3D Secure window that appears, the authentication process to follow is specific to each bank. The Customer may be asked to:
• to enter your date of birth,
• to enter a code received by text message,
• answer a personal question. The Customer must check at the time of ordering that they are able to receive the 3DSecure authentication SMS (operator restriction, order from abroad, network coverage, etc.)
Step 3: Finalization and validation of the Customer's orderAfter confirmation from the bank, the Customer's payment is validated and the transaction is finalized. The Customer receives their order confirmation by email with an order number.For any questions about the 3D Secure code (obtaining, losing, modifying) and the authentication procedure, the Customer must contact their bank directly.CHEVIGNON will never ask the Customer for their bank details by email. By clicking on Paypal, the Customer's financial information is never communicated to CHEVIGNON. Paypal encrypts and protects the Customer's card number once and for all. To pay online, the Customer simply needs to provide their email address and password.

5.2 FIGHT AGAINST FRAUD

CHEVIGNON reserves the right to check the validity of the payment, before shipping the order, by any means it deems necessary (in particular identity documents, proof of address, etc.).

5.3 PAYMENT INCIDENT

CHEVIGNON reserves the right to refuse to make a delivery or to honor an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is currently being administered. In the event of fraud, Chevignon reserves the right to remove any member without any notice or compensation.

6.1 ORDER PREPARATION TIMES

CHEVIGNON reserves the right to subcontract all or part of the preparation and shipping of the order to a third party mandated to perform this service. All products sold by CHEVIGNON are deemed to be available in stock, orders are prepared within 48 working hours from the first working day following the registration of the order within the meaning of these General Terms and Conditions, except during commercial operations (promotions, sales), the processing time extends to 5 working days. Thus, orders registered on a Saturday, Sunday or public holiday will be processed there from the first following working day. All deadlines mentioned on the Site are understood as clear deadlines. The product ordered is delivered to the address appearing on the order form and recorded as the "delivery" address. In the event of a data entry error, in particular an incorrect or incomplete delivery address, CHEVIGNON cannot be held responsible for the consequences in terms of delay or impossibility of delivery. All costs related to the reshipment of products following a data entry error by the Customer will be the sole responsibility of the latter.

6.2 DELIVERY TIMES FOR ORDERS

CHEVIGNON reserves the right to choose the most appropriate mode of transport depending on the nature of the product, its weight and its volume, which the Customer declares to have read and accepted. The average delivery time includes:
- Orders are processed from Monday to Friday (except public holidays), within an average of 48 hours. At certain times (particularly during sales and other commercial operations), the processing time may be longer due to the greater number of orders to be processed.
- The transport times practiced by the Post Office or the Seller's carrier. It is understood that the delivery time runs from the receipt of the Customer's payment and includes the time for processing/preparing orders by CHEVIGNON's services as well as the transport times practiced by the Post Office or the Seller's carrier.
Consequently, the delivery time, including transport, is understood to be a period of 3 to 5 working days, with the exception of (i) sales or promotional periods during which the delivery time may be extended to 10 working days.

6.3 DELIVERY TRACKING

The Customer may at any time follow the progress of the order using the order number communicated to him in the email formally registering his order, in his "My Account" space on the Site. CHEVIGNON informs the Customer by email as soon as the order is ready and shipped and communicates a tracking number by which the Customer can follow the delivery of his product. It is recalled that all communication between the Customer and the Site is essentially carried out through email exchanges, it is essential that the Customer sends CHEVIGNON a valid and regularly updated email address. Failing this, CHEVIGNON cannot be held responsible for the consequences resulting from the communication of an incorrect or non-updated email address.

6.4 DELIVERY AREAS

CHEVIGNON only delivers orders to Eurozone only. The order is delivered to the Customer's address or to any other address that the Customer has mentioned when placing the order.

6.5 SPECIAL DELIVERY TERMS

After validation of these transport methods and before payment of the order, the Site will display a summary of the order by transport method, for which the products in question are eligible and according to the option chosen by the Customer when it was offered to him. The cost of the transport methods assigned or chosen will then be displayed before payment of the order. When the order has been duly prepared and is ready for shipment, the Customer will receive an email relating to the sending of each part of his order by the transport method thus agreed ⇒ COLISSIMO DOMICILE.

Home delivery.
The package is delivered to the Customer in person against signature or identification by secret code. If the Customer is absent, he will be informed that his package will be made available to him against signature in the post office to which the Customer is attached. He thus has 10 working days from the arrival of his package at the post office, to come and collect it. After this period, it will be returned to the sender. In all cases, the Customer is informed, by email, 24 hours before delivery of the package

6.6 DELIVERY RATES

Delivery costs are charged in addition to the price of the Products. For any order whose amount including tax is less than €150, the delivery costs, payable by the Customer, are €6.95. For any order over €150, the delivery costs are free. In any event, the Customer will be informed of the amount of the delivery costs before the validation and payment of his order.

7.1 CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

⇒ Withdrawal period

In accordance with the provisions of Article L. 221-18 of the French Consumer Code (Code de la consommation), the customer has a period of 14 calendar days to exercise their right of withdrawal without having to provide any reason. The withdrawal period begins on the day following receipt of the order. In the case of an order for several goods delivered separately, or an order for a good consisting of several deliveries or parts delivered over a defined period of time, the withdrawal period begins on the day on which the last good, last lot or last part is received.

⇒ Exercising the right of withdrawal

To exercise their right of withdrawal, the customer must inform CHEVIGNON of their decision before the expiry of the aforementioned 14-day period, by using the withdrawal form provided for this purpose and included in the shipping package, or by sending any other unambiguous statement expressing their decision to withdraw, as described below:

To Chevignon Customer Service,

I/We () hereby notify you of my/our () withdrawal from the contract for the purchase of the following goods () / the provision of the following service ():

• Description of the goods:
• Product reference:
• Order number:
• Ordered on () / received on ():
• Name of consumer(s):
• Address of consumer(s):
• Email address used for the customer account:
• Signature of consumer(s) (only if this form is notified on paper)
• Date

* Delete as applicable.

⇒ Conditions regarding the condition of the product

To exercise this right of withdrawal, the returned product must be returned in a condition that allows it to be immediately resold. The product must therefore be returned in like-new condition, together with all instructions and accessories supplied with it, and in its original packaging (plastic blister). CHEVIGNON reserves the right to refuse a refund if these conditions are not fully met.

⇒ Refund terms

In the event that the right of withdrawal is exercised within the aforementioned period and in accordance with the provisions of the French Consumer Code, CHEVIGNON will refund the customer the price of the returned product(s), as well as the original delivery costs, provided that the entire order is returned, within 14 calendar days from the date on which CHEVIGNON was informed of the customer's decision to withdraw.

CHEVIGNON may, however, withhold the refund until the goods have been received or until the customer provides proof that the goods have been shipped, whichever occurs first.

The refund will always be based on the amounts actually paid by the customer, as shown on their invoice, and will be made using the same payment method as that used for the original order.

⇒ Return shipping costs

For orders within France, returns are free of charge. The customer simply needs to register the return through their customer account in order to receive a prepaid return label by email. The parcel can then be dropped off at the nearest post office.

For orders outside France, the customer is responsible for the return shipping costs.

To return a product, the customer must include in the parcel the document indicating the returned product(s) and use a carrier of their choice for the return.

We recommend that the customer keep proof of shipment until the refund has been completed.

Our warehouse address:

LOGISTIQUE NC – Retours Chevignon
ZAC de la Butte aux Bergers
17 rue du Noyer à la Malice
95380 Louvres, France

Once the return has been received and processed by our warehouse, the refund will be made using the payment method used for the order.

If the customer wishes to make a second return, they will be responsible for the shipping costs incurred. Return shipping costs will not be refunded.

7.2 HOW TO RETURN YOUR PRODUCT

The customer must return their parcel to CHEVIGNON no later than 14 (fourteen) days after notifying CHEVIGNON of their decision to withdraw. This deadline is considered to have been met if the customer sends the product before the expiry of the 14-day period.

Please follow the instructions below:

1 – Pack the unwashed and unworn product(s), with the original labels attached, in perfect, resalable condition and in their original packaging.

2 – Include in the parcel the document indicating the returned product(s).

3 – For orders outside France, the customer must choose a carrier of their choice for the return. Return shipping costs are the customer's responsibility. We recommend that you keep proof of shipment until your order has been fully refunded.

For orders within France, the customer can register the return through their customer account and receive a prepaid return label.

If you have any questions, please contact our Customer Service at +33 1 85 78 63 75, Monday to Thursday from 9:30 a.m. to 5:30 p.m. and Friday from 9:30 a.m. to 4:00 p.m., or by email at serviceclients@chevignon.fr.

7.3 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL IS EXCLUDED

Perfumes are considered “sensitive goods” within the meaning of Article L. 221-28 of the French Consumer Code (Code de la consommation) and cannot be returned or refunded for hygiene and health protection reasons if they have been opened or unsealed by the customer.

In accordance with Article L. 221-28, paragraph 3, of the French Consumer Code, there is no right of withdrawal for personalised products.

7.4 PRODUCT EXCHANGES

7.4.1. EXCHANGES FOR ONLINE ORDERS

An item purchased online on our website cannot be exchanged. Each returned item will be refunded upon receipt within the applicable period. We ask you to place a new order afterwards.

7.4.2. EXCHANGES IN A CHEVIGNON STORE

If the customer wishes to exchange a product in a CHEVIGNON store, they may exchange it for one or more products of lower or higher value. Depending on the price difference, the customer must pay the difference using a payment method accepted in the store. However, no refund, including a partial refund, will be made.

The Customer is required to check the condition of the packaging and the Products upon Delivery. It is the Customer's responsibility to make any reservations and complaints he deems necessary, or even to refuse the package, when the package is clearly damaged upon delivery or likely to have been opened.

A) All Products benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code), allowing the Customer in particular to return to CHEVIGNON any Products delivered that are defective or non-compliant.
"The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared. "When the contract for the sale of the goods provides for the supply of digital content or a digital service continuously for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the period of supply provided for. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared. "The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the good." The legal guarantee of conformity gives the consumer the right to repair or replacement of the good within thirty days of his request, free of charge and without major inconvenience for him. "If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. "If the consumer requests the repair of the good, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good. "The consumer may obtain a reduction in the purchase price by keeping the good or terminate the contract by being fully reimbursed against return of the good, if: "1° The professional refuses to repair or replace the good; "2° The repair or the replacement of the good occurs after a period of thirty days; "3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the costs of installation of the repaired or replacement good; "4° The non-conformity of the good persists despite the seller's unsuccessful attempt to bring it into conformity." The consumer is also entitled to a reduction in the price of the good or to the termination of the contract when the lack of conformity is so serious that it justifies that the reduction in the price or the termination of the contract be immediate. The consumer is then not required to request the repair or replacement of the goods in advance. "The consumer is not entitled to the resolution of the sale if the lack of conformity is minor." Any period of immobilization of the goods with a view to their repair or replacement suspends the warranty which remained to run until the delivery of the goods repaired. "The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code." The seller who in bad faith obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of a maximum amount of 300,000 euros, which may be increased to 10% of the average annual turnover ( Article L. 241-5 of the Consumer Code ). "The consumer also benefits from the legal guarantee of hidden defects in application of Articles 1641 to 1649 of the Civil Code , for a period of two years from the discovery of the defect. This guarantee gives the right to a price reduction if the item is kept or to a full refund upon return of the item.

B) RETURN CONDITIONS

In the event of delivery to the Customer of a Product that does not comply with the order or reveals a hidden defect, the Customer must contact Customer Service on 01 85 78 63 75, from 9:30 a.m. to 5:30 p.m. Monday to Thursday, from 9:30 a.m. to 4:00 p.m. on Fridays, or by email at serviceclients@chevignon.fr so that CHEVIGNON can, if necessary and if the non-compliance is identified by CHEVIGNON, send the Customer a shipping slip (return shipping costs prepaid) for the return of the Product.

Upon receipt of the return slip, the Customer must return the Product(s) to the address indicated on the document.

CHEVIGNON is the owner of the domain name of the Site.

The Site as a whole and all the elements of the Site that compose it, whether visual or audio, including the brand, logo, texts, photos, videos and domain name, constitute intellectual works protected by articles L.111-1 et seq. of the Intellectual Property Code. They are therefore protected by copyright, trademark law or patents. They are the exclusive property of CHEVIGNON, the only party authorized to use the rights relating thereto. The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation, broadcasting, Screenshot or any other capture process, for purposes other than personal and private use for a non-commercial purpose by the Internet user is strictly prohibited. Violation of CHEVIGNON's rights exposes its author to the sanctions provided for both by the Intellectual Property Code under, in particular, the infringement of copyright, trademark law and by the Civil Code in terms of civil liability.

CHEVIGNON strives to ensure the accuracy and updating of the information published on the Site and the commercial conditions included in these General Terms and Conditions and the FAQ. CHEVIGNON reserves the right to correct the content at any time and without notice. In particular, CHEVIGNON cannot be held responsible for: Any imprecision, omission, inaccuracy relating to the information published on the Site; Furthermore, for all stages of access to the site, the ordering process, delivery, Customer service or subsequent services, CHEVIGNON only supports an obligation of means. Consequently, CHEVIGNON cannot be held liable for any inconvenience or damage resulting from a computer intrusion leading to a modification of the information made available on the Site, from the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses, or from any event qualified as force majeure, in accordance with case law. In addition, CHEVIGNON cannot be held liable for any direct or indirect damage resulting from improper use or an incident related to the use of the computer, Internet access, maintenance or malfunction of the servers, the telephone line or any other technical connection, the Customer's connection to the Site being made under his/her entire responsibility. But also Chevignon cannot be held liable in the event that the order is not completed or if it is prevented from fulfilling any of its obligations due to a case of force majeure within the meaning of case law, and in particular in the event of bad weather preventing the delivery of the order

In the event that one of the clauses of this contract is declared null and void by a change in legislation, regulation or by a court decision, this shall in no way affect the validity and compliance with all other provisions of these General Conditions of Sale.